Every unanswered customer question is a tiny roadmap signal. Sometimes the answer is a better help article. Sometimes it is a confusing setting, missing onboarding step, or product workflow that needs attention.
Review gaps weekly
Group questions by intent, volume, and customer impact. The highest-volume gaps often become the next docs sprint, while the most painful gaps become product work.
TC
Team ChatbotCrea
Head of Customer Education at ChatbotCrea